What Are Cookies
For more general information on cookies see the Wikipedia article on HTTP Cookies… https://en.wikipedia.org/wiki/HTTP_cookie
The Cookies We Set
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Third Party Cookies
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page. https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make contact or complete a form and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
Online Advertising We Use
We use Google AdWords Remarketing to advertise our products across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of the Hark Solutions website you have viewed by placing a cookie on your machine. THIS COOKIE DOES NOT IN ANYWAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER The cookie is used to say “This person visited this page, so show them ads relating to that page.” Google AdWords Remarketing helps us to tailor our marketing to better suit your needs and only display ads that are relevant to you.
How to Opt Out of Remarketing and Advertising
If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google’s Ads Preferences Manager https://www.google.com/settings/u/0/ads/authenticated
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then please can contact us.
Terms & Conditions
These terms and conditions (“the Terms”) govern your use of this Hark Solutions Limited (“Hark”) web site (the “web site”). Please read through the Terms. If you do not agree with the Terms, do not use this web site. If you do use the web site, your conduct indicates that you agree to be bound by the Terms.
Unless otherwise specified the copyright in the contents of all the pages in this web site are owned or licensed to Hark. Conditions of your use of this web site; Except as stated below, the contents of this web site may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without the prior express written permission of Hark.
You may not distribute, display or copy any of the contents of the pages contained in this web site to third parties including, but not limited to “caching” any material on this web site for access by third parties and “mirroring” any material on this web site. You may provide a link to this web site from any other web site without first obtaining Hark’s prior consent where the link references the home page only (i.e. “https://www.harksolutions.co.uk”). You may not provide a link or reference to any subpage within the site without Hark’s prior written consent. You may print or download to disk the contents of an individual page of this web site for the purpose of private and personal non-commercial use. You may also permit your computer to make an electronically stored, transient copy of the content in this web site for the purpose of viewing it while connected to the Internet only. However, you may only make one copy of any content.
Exclusion of Hark’s Liability
The information contained in the material in this web site is only for information purposes. The material on this web site does not constitute advice and you should not rely on any material in this web site to make (or refrain from making) any decision or take (or refrain from taking) any action. Hark does not make any warranty or representation as to the accuracy or fitness for purpose of any material on this web site or the reliability of the access to this web site.
In no event do we accept liability of any description, including liability for negligence (except for personal injury or death), for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this web site. Hark makes no warranty that this web site (or web sites which are linked to this web site) is free from computer viruses or any other malicious or impairing computer program.
The pages contained in this web site may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may at times be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for any failure to do so.
Third Party Material
This web site may contain links to other web sites which are not under the control of and are not maintained by Hark. Hark is not responsible for the content of those sites. Hark provides these links for your convenience only but does not necessarily endorse the material on these sites.
Data Potection and Privacy
If any term, condition, or provision of these terms and conditions is determined to be unlawful, invalid, void, or for any reason unenforceable, the validity and enforceability of the remaining terms, conditions and provisions shall not in any way be affected or impaired thereby.
Law Governing the Terms
Use of this Website and these Terms shall be subject only to the laws of England and Wales which shall exclusively govern the interpretation, application and effect of all the above permissions, exclusions, licences and conditions of use.
The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this Website and its use and these Terms.
This Website is aimed at users in the United Kingdom. Where UK regulatory authorities have jurisdiction over the contents of this Website, Hark has attempted to ensure compliance with the requirements of such regulatory body. However, some of the information in the pages contained in this Website is not to be accessed from certain jurisdictions and no representation or warranty is made as to whether the information available in this Website complies with the regulatory regime of countries other than the United Kingdom.
These terms and conditions constitute the entire agreement between you and Hark relating to the subject matter herein.
If you have any questions or queries regarding any of the content of this website please send an email to info [at] harksolutions.co.uk.
Hark Solutions Limited. Registered office: 2 Cropmead, Crewkerne, Somerset, UK, TA18 7HQ. Company registration number: 05293155. VAT number: 849 5393 75.
www.harksolutions.co.uk is owned and operated by Hark Solutions, a limited company registered in England and Wales.
We do not record or process any personal information about individuals who visit this website, except when you choose to send us information by a website contact form, e-mail, conventional mail, telephone or other means. Hark considers internet user privacy and data protection to be of high importance. Hark Solutions Limited complies with the Data Protection Act 1998 in relation to all processing of data supplied to us by users and other personal data in our possession for any reason.
Please note that all the information you provide to Hark Solutions Limited will be stored and processed in the United Kingdom.
We do not sell, trade, lease, loan or rent any personal information to outside organisations or individuals, unless we have requested and received your consent to share information, or when we have to share information for a product or service you have requested, or we are required by law to disclose details in the form of court orders or legal processes.
Links to Other Sites
www.harksolutions.co.uk may contain various links to other sites. These sites have their own policies and practices with respect to online privacy, and Hark cannot be responsible for the privacy practices or the content of these sites.
Information Automatically Logged
Your IP address may be used to gather broad demographic information, and for other purposes such as monitoring visitor frequency to our website, this data is not shared.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. Contact us here.
The personal information that we hold will be held securely in accordance with our internal security and the law.
Information that falls under GDPR legislation is “any information relating to an identified or identifiable natural person”. This precludes most information we process, but given the broad definition could include the following data items which we hold:
Client software usage
• Email addresses which through we operate in a B2B environment may include personal accounts
• Individuals names
• Individuals regional location (Country – no full addresses)
• Business store locations / delivery addresses which, through we operate in a B2B environment, could include personal addresses
This information comes from our sign-up process, where the user is explained the information we will hold and its usage. Secondary data sources (e.g. Business store locations), are provided by our clients to whom we clearly indicate how we process any data provided.
Sales & marketing
In addition to the above, information can also include:
• Individuals job titles
• Individuals phone number which, through we operate in a B2B environment, could include personal phone numbers
This additional information can come from sign-up forms on our website or from data freely available on the internet, for example from websites like LinkedIn. Given the very limited scope of the data we process outlined above in relation to the GDPR we consider the information we carry to be low risk whether you are a client or potential client.
We communicate our privacy information, the data we hold and how we process it in this full document which is made available to clients, is published on our website and via summary to our direct users at point of software registration. For all Sales & Marketing emails we also provide a link to our GDPR, Privacy & Cookie policies.
Every individual has a right to know what information we hold on them. We can provide a plain text formatted electronic document identifying information held on an individual subject to a proper request by the individual concerned or authoritative body with sufficient legal authority. We will remove an individual’s information from our systems within 30 days subject to a proper request by the individual concerned or authoritative body with sufficient legal authority.
We do not profile individuals. We will also comply to any other request covered by an individual’s rights as identified by the GDPR systems within 30 days subject to a proper request by the individual concerned or authoritative body with sufficient legal authority.
Any request for information, or deletion of data held on an individual should be made in writing to Hark Solutions Ltd, Unit 2, Cropmead, Crewkerne, Somerset, United Kingdom, TA18 7HQ. It should state clearly your request, who you are and how we can contact you. We will process requests within 30 days of receipt.
Client Software usage
We process individual details for the purposes of securing corporate information and restricting access to materials provided by our clients. We make individual’s details available to a client where the individual has requested information specifically belonging to that client. We do not make names and emails generally available to our clients or any other 3rd party. Where information is supplied directly by one our clients it is used solely for the purposes of order capture and fulfilment and other directly related activities.
Sales & Marketing
• Where the processing enables us to enhance, modify, personalise or otherwise improve our services / communications for the benefit of our customers
• To identify and prevent fraud
• To enhance the security of our network and information systems
• To better understand how people interact with our websites
• To provide postal and electronic communications which we think will be of interest to you
• To determine the effectiveness of promotional campaigns and advertising
Whenever we process data for these purposes we will ensure that we always keep your Personal Data rights in high regard and take account of these rights. You have the right to object to this processing if you wish, and if you wish to do so please contact firstname.lastname@example.org. Please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit.
Your personal data will not be retained for longer than is necessary for the purpose it was obtained for. We regularly review the data we hold and if it is no longer necessary it will be securely deleted.
Our software sign-up process makes use of a three-stage agreement confirmation; On-line registration, email confirmation and final password creation. As part of this process the individual is made aware of what data is captured and how it is used. This is reduced to a single step for single sign-on business integrated email directories (i.e. Microsoft Active Directory), which by definition this precludes personal email details.
For data supplied by our corporate clients, a copy of this document is made available via our website and GDPR is covered in our contracts.
We do not specifically deal in any age restricted materials. Our client data is restricted and access is limited to individuals authorised by our clients. We do not operate social media or forum based activity targeted at children.
We log inbound requests to our systems and have processes in place to react to suspicious activity. In the unlikely event that we discover a data breach, we will take steps to notify relevant clients and individuals as soon as practical. The data we hold we consider low risk, as it does not represent a risk to the rights and freedoms of individuals and as such we are not duty bound to report any such breaches to the ICO (Information Commissionaires Office).
We take the security of our systems for both our client business data and the limited amount of individual data we hold seriously. Our systems are designed from the ground up with security and privacy in mind.
The company does not have a dedicated DPO due it size and small amount of low risk information held by its systems. Please send any enquiries regarding GDPR compliance in writing to the registered company address: Hark Solutions Ltd, Unit 2, Cropmead, Crewkerne, Somerset, United Kingdom, TA18 7HQ.
At Hark we understand the importance of internet accessibility. Because of this, we have endeavoured to make our website meet with all the requirements necessary to make the information it contains readable by all.
In the event that we inadvertently break any of the standards through the upload of new material, or should you have suggestions on how we might make our content more accessible we would be happy to listen. Simply contact us and we will do our best to accommodate your needs.